Let’s expand that: If your work involves face-to-face contact with the public, watch this video. Retail, government work, landscaping, whatever.
Angry customers are a thing, and they aren’t going away. It’s rare that an angry customer will turn violent, but this video shows us that it happens. It also shows us something even more important; keeping your guard up after an angry customer leaves is crucial.
The first thing I thought when seeing the swing of that machete; this guy was just inches away from getting hit in the neck. If that happened, forget it. He’d be lucky not to bleed out before anyone is able to offer help.
Keep that head up, pay attention to your surroundings, and make sure you have enough time to react to any crazies.
