UPDATE: 10/11/2013 (springfieldrecall.com)
Springfield 3.3 XD-S™ 9mm pistols – serial numbers between XS900000 and XS938700
Springfield 3.3 XD-S™ .45ACP pistols – serial numbers between XS500000 and XS686300We are pleased to announce that our testing was successful and is complete.
We will receive our first shipment of upgrade parts early next week and will begin shipping upgraded XD-S™ pistols back to our customers the week of October 21 on a first-received/first-upgraded basis.
To ensure our customers are continuously informed of our progress, we will provide website updates every Friday until all of the pistols are back in the hands of their owners.
We are confident that you will be extremely pleased with your upgraded XD-S™ pistol and we wish to express our deep gratitude to all our valued customers who have demonstrated such patience, support and loyalty to Springfield Armory®. As a small token of our thanks, we will be enclosing an XD-S™ extended magazine with X-tension sleeve with each pistol we return.
Please click the FAQ link in the red bar on top of this page to view our updated FAQ for more information about the final upgrade solution, and thank you again for your support.
This Springfield XD-S™ Recall Update will be updated every Friday through the recall process. Please check back for updates.
As a reminder, do not use your 3.3 XD-S™ until the upgrade has been performed.
A few weeks ago, we reported on the voluntary recall by Springfield of their XDs line which included both the 9mm and 45ACP versions.
We have received a few questions along the lines of “Any idea on the timeframe for getting our firearms back”? Well, we now have a better answer. According to Springfield, they issued the recall before finding a solution to the problem. Here is their statement on this matter from their FAQ Page:
Why it’s taking so long:
We pledge to you that we are working as fast as we can, and have greatly increased our staff and number of shifts to ensure that we are leveraging every hour in the day.
We understand that our decision to announce a voluntary safety recall without a final solution in place has caused confusion and frustration. We sincerely apologize for that inconvenience. However, your safety is, and always has been, our paramount concern. And that is why we decided to issue the voluntary safety recall before we had a guaranteed upgrade solution in place.
Our decision not to wait was based on putting you, our customer, first. Some companies build in several weeks of lead time before announcing their recalls. But, we didn’t feel that was the most responsible approach in this case since our priority is your safety.
Please know that we are committed to resolving this matter as quickly as possible and we are committed to ensuring that you will be very pleased with your upgraded 3.3 XD-S™. As a reminder, do not use your 3.3 XD-S™ until the upgrade has been performed.
Well, there you have it. We stand by Springfield as an excellent company, and hope that everyone who sent their XDs’s in will get them back soon. With all of that said, even though the wait is going to be a little bit longer, we think that it’s better for Springfield to have your defective firearm a little longer vs you potentially having a malfunction with it.
